In Belgium, a recent study reveals that a nursing home resident waits an average of 12 minutes to receive a response to their call. This delay, often due to inefficient alarm management, directly impacts the quality of care and the well-being of seniors. Optimizing call management is crucial to reduce resident anxiety, ease the mental burden on caregivers, and optimize resources. A modern nurse call system, adequate staff training, and clear protocols are essential. Data analysis allows for continuous improvement, ensuring increased responsiveness and a better quality of life for residents.