Frequently Asked Questions

The nurse call system can transmit relevant information to third-party software, including details about calls, residents, and caregivers. The depth of integration depends on the third-party software in question.

The nurse call process proceeds as follows:

1. The call is first sent to caregivers.
2. After 10 minutes, it is extended to include nurses.
3. After 15 minutes, the head nurse is alerted.

Calls are reiterated at regular intervals until they are addressed.

Yes, some call button models have options to signal extreme emergencies, such as:

• A distinct button
• A configuration allowing a double press
• A long press

However, this feature is rarely used because many residents consider all their requests as urgent.

Yes, our training procedure includes:

• A training session organized before the project implementation
• A customized setup for each residence
• A system designed to be intuitive
• A live chat available for quick questions
• Tutorial videos that will be set up soon

Yes, there are suitable equipment options:

• For blind individuals: Tactile pendants or watches with vibratory or auditory feedback
• For individuals with reduced mobility:
  • Oversized buttons
  • Bellow pipettes
  • Adapted contact devices

DECT phones are considered the standard for wireless domestic and professional telephones. DECT phones from the Snom brand are particularly recommended for their reliability and performance in industrial and medical environments.

To determine this, one can:

1. Check the monitoring system
2. Inspect the visual or auditory indicators
3. Perform a manual test
4. Check the communication quality
5. Replace the battery and test again
6. Consult the manufacturer's documentation
7. Contact technical support if necessary

For DECT phones: It is generally recommended to have a maximum of 10 intervention codes.

For smartphones: It is possible to have many more codes due to dropdown menus and submenus.

Yes, it is possible to use an existing telephone system:

• For smartphones, a central unit is not necessary.
• For DECT, a 3CX central unit is required but can be integrated with the existing central unit.
• It is also possible to use a single phone with two different central units.

Yes, depending on the age, technology, and quality of the components, several elements might be salvageable, such as:

• Cabling
• Buttons
• Power supplies
• Indicators

A thorough assessment is recommended to determine what can be reused.

The system offers excellent value for money:

• Installation can be done by the client to reduce costs
• Custom maintenance packages are available
• Equipment prices are competitive, for example:
  • A wireless button at €42
  • A Beacon button at €35

The installation is quick and efficient:

• All equipment is preconfigured and ready for deployment
• The client can choose between installation by the team or self-installation
• Meetings are scheduled at each key stage
• The project management tool Monday is used to track all project stages

Yes, it is possible to reuse the existing cabling, but a thorough check is necessary to ensure it meets the required criteria such as:

• The number of conductors
• The cable gauge
• Current standards
• Quality
• Capacity
• Overall condition

The system is designed to be user-friendly and intuitive. It includes:

• Organized meetings
• Direct support via chat
• Custom configuration
• An intuitive software
• A support hotline
• Upcoming video tutorials
• User training

Responsiveness depends on the service level chosen:

• Bronze: Response within 24 hours on business days
• Silver: Shorter response times
• Gold: Extended intervention hours
• Platinum: Personalized support based on needs