No more needing a large number of phones for each caregiver or function to have their own.
You just need enough phones for the number of people working simultaneously.

Each person who may intervene with residents is given a personal code.

At the start of work, the caregiver chooses an available phone and logs in, indicating the department they will be working in. It's similar to logging in and out on a computer server.

A department can be a real one, like the 1st floor or the Cantou, or a virtual one, like the 'Bas,' which integrates the 1st floor and the ground floor.
There’s even a Night service to receive all night calls and a 'All' service to receive all day calls.
There is also a special service called 'Intervention without Call.' This service allows you not to receive nurse calls but to still intervene and close the resident's request if needed.
This is useful, for example, for physical therapists, occupational therapists, or educators.

To log in, use a programmed shortcut key on the phone.
GroovCall then prompts the person to enter their personal code number, previously provided by the managers, using the phone's keypad, or to dictate the number, along with the number corresponding to the department.
GroovCall will then call back the phone, saying, 'Hello Mr. or Ms. Firstname Lastname, you are now responsible for this phone and calls from the X service.'

At the end of the workday, before leaving their department, the caregiver repeats the same process, and GroovCall will say goodbye to the previously registered person.

Thanks to the login and logout, it’s possible to track each person’s working hours. (See Time Clock function.)

• Optimizing the number of mobile phones.
• Knowing who is working and in which department.
• Avoiding the need to enter the caregiver's information for each intervention with a resident.
• Securing the services, as they can never be left without a registered caregiver, otherwise an alert will be triggered.

This is an important and mandatory step in the nurse call procedure.

• Close to the resident who called.
• As complete as possible.
• As easy and fast as possible.

As Simple as Possible: HealthCall allows caregivers to use their phones for logging.
All it takes is pressing a programmed button on the phone for 2 seconds, and the system will guide the caregiver vocally. They are prompted to enter the room number (or button) and a logging code using their keypad or by voice.
It’s even possible to add a vocal comment or description, which will be translated into text in the system. The logging codes (reasons for the intervention) have, of course, been specified in the system's basic configuration. The caregiver then simply needs to exit the area, closing their intervention (see the Presence function).
This method of logging is very simple, fast, and cost-free.

The Most Comprehensive: HealthCall allows the use of tablets mounted on the walls of rooms or corridors.


In this approach, additional equipment must be provided, including its installation and power supply.


The drawback is the complexity of installation and the heaviness of its maintenance.


The advantage is that it can be used to verify and complete the patient's medical data in their file.

• The phone thus becomes a very comprehensive work tool with no additional investment required.

When receiving a nurse call after a resident presses a button, the phones registered in the concerned service ring simultaneously or one after another.
HealthCall does not display the resident's room number but rather: Nurse Call.
If the room is equipped with a porthole, it might, for example, display the color blue.

The caregiver who wishes to handle this call can or must depending on the configuration, indicate that they are taking charge of the call.\nTo do this, the caregiver uses another shortcut key on their phone, and HealthCall then asks which room or call button they wish to take responsibility for.\nThe caregiver types on their keyboard or dictates the room number or button number.

This action informs by text message (SMS) or by a call without answering the other caregivers when they wish to take over that Mr. or Ms. is already handling it.
Even better, the system will notify the other caregivers by initiating a call without answering, providing the same information. No action is needed, and people receive the information.
In all cases, the light on the room's porthole changes color and lights up green, for example.

• Not having multiple caregivers go to a resident or not going there thinking that someone else is handling it.
• Optimizing the movement of caregivers.
• Informing staff in the corridors that someone is already handling the situation.

Informing that a caregiver is present in a room by pressing a button is standard, if not outdated. But knowing by detection the arrival of a caregiver and their departure, and thus the time taken to intervene, is certainly an advantage.

Placing a button near the door inside a resident's room is always possible but incomplete as it only signals presence. This button is therefore completely obsolete and unnecessary in our solution.
A badge reader requires additional equipment and also handling by the caregivers.
So let’s forget about this method!

In this presence function, HealthCall also renews concepts and principles.

Without additional investment, we can signal the start of presence by a long press (of a few seconds) on one of the room’s call buttons.
At the end of the intervention, after recording the action, it is then enough to signal departure by pressing one of the buttons (or the one concerned by the call).
This presence signal informs people and services by sending a message to other caregivers who received a call and makes the porthole blink green.
HealthCall then records the data and calculates the various times.
If 2 caregivers are with the resident, you do not have information about the second person.

Let’s go further and automatically detect the entry and exit of different caregivers in the resident’s room.

How?
By simply placing a Bluetooth Beacon tag in each room.
Whenever a caregiver equipped with a DECT phone receiving nurse calls enters the room, the system detects who and when a caregiver enters and exits!
Thus, HealthCall has all the detailed data to perform all necessary calculations.
The system knows all the data about the different caregivers, and if some are in the room and are not part of the authorized intervention team, the system can signal this and request a comment.
Simple and automatic. There is nothing to do except fix a small tag in a precise location in the rooms.
Moreover, this tag serves many other functions.

In all cases, the start of presence can be signaled by a call without answering or by sending a text message (SMS) to other caregivers in the service. If Beacons are used, there is even more information such as the name of the caregiver present with the resident.

The same Beacon chip can also be placed in the nursing station.
This allows for knowing which caregivers are there.

The software allows with the active caregivers function, to specify the places where they are located. It is not a tracking tool but a help for optimization.

The more Beacon chips are installed, the more precision and information there is about the locations occupied by caregivers.
When there is a resident call, it might even be possible to first call caregivers who are not occupied in a room and those who are closest to the calling resident.

• Avoiding a manual presence information procedure (button, badge, etc.).
• Precisely knowing the entry and exit times of caregivers and the total durations of interventions.
• Knowing the number and details of caregivers present in the room or location (following a call or not).
• Optimizing the movement of caregivers.

What do we mean by mobility?
Improving the movement space of residents while maintaining high security.
We encounter 2 types of mobility:

• Mobility in the room.
• Mobility in the residence.

Mobility in the room is ensured by using:

• A larger number of fixed buttons.
• Mobile buttons worn around the neck or wrist.
• The sound detector.
• The motion detector.

If a resident feels unwell at a great distance from a button, or if they fall out of bed, they will always have a way to call for help.

Mobility within the residence is a broader concept primarily related to location or geolocation.
In these cases, the resident can make a call in various locations within the residence (location), or even anywhere in the residence (geolocation).
To achieve this function, we also use Beacon chips (battery-operated active Bluetooth chips). They are easy to place and cost-effective.

The beacon is one of the names for the lights placed in hallways above or near the doors of rooms with a nurse call system.

We have turned it into a real communication tool!
Now the beacon consists of low-power LED lights in 4 colors (Blue, Green, Red, White).
Depending on scenarios and options, HealthCall can turn one or more lights on at once, or even make them flash.

The white color primarily serves as a night light, turning on automatically based on sunset and sunrise.
These night lights can be turned off at a certain time in the evening and turned on in specific hallways during a resident’s call.

It is possible to configure, for example:

• Solid Blue: Nurse call for the room
• Flashing Blue: Nurse call for the restroom
• Solid Green: Call taken
• Flashing Green: Nurse presence
• Solid Red: Deadline (variable) exceeded without action
• Flashing Red: Assistance Request Fire Alert
• Flashing Red and Green: Intrusion Alert
• Flashing Red and Blue: Fire Alert
• Solid White: Night light (automatic or manual)

• One accessory, multiple functions.

Effective communication is very important these days in a nursing home.

No excuses! Don’t miss any information!

We have seen with the intercom function how to communicate with residents. But how to communicate information to the nursing staff and others?

Via a programmed key on mobile or fixed phones, it is possible to record and transmit these messages to other phones.
The information can be of all kinds:

• Inform about the arrival of a new resident.
• Communicate the organization of a special event.
• Report new safety or hygiene instructions.
• Inform about a schedule change.
• Communicate a specific note to all staff.
• Report a new confinement rule.

Active staff will immediately receive notifications by text message (SMS) or a call (voice message). Those who are absent will receive them upon their next phone connection.

With the HealthCall interface, it is also possible to launch news updates. You can check if the news has been properly distributed and listened to.

No loss of information

This function has often been the neglected aspect of nurse calling. Yet, with maximum information, any analysis can be performed, and managers can optimize their services with a click.

For each function, the software provides a one-touch option to generate a list or report in PDF (Acrobat) or CSV (Excel), and even print directly. Easy as pie!

It’s even easier knowing that before displaying, printing, or exporting, the system allows you to choose which columns you want on the screen. You can even filter data based on the device you’re using (PC, Smartphone, Tablet)!

• Just do it...

This module provides more security, peace of mind, and tranquility to residents.
Indeed, this module is associated with smart handles that are autonomous and communicate in real-time with HealthCall.
No need to modify doors, no specific wiring required, and no electrical power needed.
These smart handles are installed in just 15 minutes and are immediately operational.
To unlock doors, we use an RFID TAG in the form of a badge, key fob, pendant, or bracelet.
Of course, to exit the room, the smart handle is always operational and does not require TAG reading.
Roles and permissions define who can or cannot enter a room, based on specific hours.

• For example, a nurse from one department can enter their department but not another.
• Kitchen staff can only enter rooms during meal times.
• A resident can only enter their own room.
• Nurses can enter any room.

Thus, not only does this solution reduce theft in rooms, but it also ensures residents' sleep is more peaceful, as they no longer worry about someone entering the wrong room (especially at night).

For people with reduced mobility, it is also possible to open and close the door automatically without the need to push and pull the door.

With the use of Beacon chips, it is possible to unlock doors when authorized staff approaches a resident's door.

• To unlock all doors in the event of a Fire Alarm. Sensitive areas such as nurse's offices or management offices remain locked.
• To lock all doors in the event of an intrusion alarm or AMOK alert.
• To unlock a resident's room door who has requested an intervention so that anyone can assist (especially in emergencies) and save time and increase efficiency.

• Ease of key management.
• Enhanced resident security.

Finally, a high-quality communication system with residents.
Installing an intercom equipped with a large speaker and multiple echo-canceling microphones ensures audio quality, especially if you are more than 4 meters away from the equipment.

This intercom allows communication with residents in many situations:

• In the case of a nurse call, caregivers can contact the resident to find out the reason for the call. The caregiver can then optimize their visit to the resident.
• If a caregiver decides to take the call, the resident can hear that their call has been received and that a specific caregiver is on their way.
• In all cases, caregivers can contact each resident to convey a personal message or request information.
• The system also transmits pre-recorded messages for alarms or various announcements.
• It is also possible to transmit communication from outside. For example: the family calls the reception and transfers the call from a simple button to the room intercom.
• And while at it, music can also be played.

• The intercom brings the resident closer to others and enhances their social life within the residence.
• It reassures the resident.
• It saves time for caregivers.
• It improves overall communication.

From the moment we:

• Easily install any WiFi contact for input and output.
• Detect presence and movement.
• Have all the data.
• We have intelligence and a database.

Nothing prevents us from implementing additional functions and scenarios.

This is what we do, always with the goal of:

• Increasing resident safety.
• Improving comfort.
• Optimizing communication.
• Facilitating staff work.

This is how professional home automation serves residences...

Instead of a long speech, here are some examples of automation:

• Turn off lighting in hallways.
• Open a resident's room door when they call.
• Turn on the room light when a resident calls after a certain time.
• Lower the heating in temporarily unoccupied rooms.
• Lower the blinds in sun-exposed rooms.

Questions / Answers:

• Is it complicated? NO
• Is it costly? NO
• Is it useful? YES